Returns and Exchange

At Baghel Industries Pvt. Ltd., we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that sometimes items may not meet your expectations or may need to be exchanged for various reasons. Below, we outline our Returns and Exchange policy to provide clarity on how you can return or exchange your items with us.

General Return Policy

• Eligibility: We accept returns and exchanges for items that are unused, in their original packaging, and in the same condition as when you received them. All tags and labels should remain attached. Items that have been worn, washed, or altered in any way cannot be returned or exchanged.
• Return Window: Customers have 30 days from the date of receipt to initiate a return or exchange. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
• Non-Returnable Items: Certain items, such as personalized products or clearance items, are not eligible for returns or exchanges. Please check the product description for specific details regarding return eligibility.

Initiating a Return or Exchange

• Contact Us: To start a return or exchange, please contact our customer service team via email or phone. Provide your order number and details of the item(s) you wish to return or exchange. Our team will guide you through the process and provide you with a return authorization number, if applicable.
• Return Shipping: Customers are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
• Packaging: Please securely pack the item(s) you are returning, along with any accessories, manuals, and documentation that came with the product. Including the original packing slip or a note with your order details will expedite the processing of your return.

Refund Process

• Processing Time: Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank’s processing time.
• Partial Refunds: In some cases, we may offer partial refunds for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Exchanges

• Exchanging Items: If you need to exchange an item for a different size, color, or style, please follow the return process outlined above. After we process your return, you will be able to place a new order for the desired item.
• Exchange Shipping Costs: You will be responsible for the shipping costs associated with returning the original item, as well as any additional shipping costs for the new item if it exceeds the original item's value.

Defective or Damaged Items

• Inspection: If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
• Photos: To expedite the process, please provide photos of the damaged or defective item when you contact us.

At Baghel Industries Pvt. Ltd., we want to ensure your shopping experience is as enjoyable and hassle-free as possible. If you have any questions regarding our return and exchange policy, please do not hesitate to reach out to our customer service team. We appreciate your understanding and look forward to assisting you with your returns and exchanges! Thank you for choosing us for your shopping needs.